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NBFC and lending

Renewals, collections and follow-ups, across every branch.

Your RMs call from the phones they already carry, on business numbers. Every call is recorded, every follow-up is set, and head office sees every branch live.

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A live call in the Ryng app, with the customer thread and recordings underneath

What gets in the way

The work happens on the phone. The record doesn’t.

  • 01

    Reminders and calls go unanswered.

    Unknown numbers get ignored or flagged as spam, so collection calls reach voicemail.

  • 02

    Follow-ups live in notebooks.

    A customer asks for a call on Friday. On Friday, nobody remembers.

  • 03

    Branches show up at month end.

    Which branch is struggling, and why, only shows up in the results.

How Ryng helps

One app for the team. One record for the business.

  • IVR reminders with a way back

    Voice reminders go to the whole list. Customers press 1 and reach their own RM.

  • Calls that get picked up

    On supported Android phones, customers see your name and the reason before they answer.

  • Every follow-up on a date

    Log the outcome and set the next call in one tap. It comes back to the top of the list on time.

  • Every branch, live

    See who is calling and what happened, by branch and RM, without waiting for month end.

See how it works

A customer, start to finish

An EMI reminder that ends in a payment.

Every message, call and recording for one customer, in one thread, whichever channel they chose.

Illustrative customer.

Ravi KumarTwo-wheeler loan EMI
  1. IVR broadcastFri 10:00 amVoice reminder: EMI of ₹4,250 due on 5 Nov. Press 1 to talk to your branch.
  2. IVRFri 10:01 amRavi pressed 1. Routed to Suresh, his usual RM.
  3. Voice callFri 10:02 amRecorded3 min, recorded. Salary is late this month. Promise to pay: 8 Nov.
  4. SMSFri 10:06 amConfirmed: we’ll expect your EMI by 8 Nov.
  5. WhatsAppFri 8 NovPayment link sent as promised. Paid by noon.
“Ryng gave us a granular view of what’s happening at each level, from lead generation to customer reach-outs and onboarding.”
Senior Vice President at an NBFC
Up to ~60%
of calls connect, against a ~15–20% baseline
100%
of calls logged and recorded
0
missed callbacks
24 hours
from sign-up to a live team

Connect rates vary by industry, list quality and calling hours.

Compliance

Built to support your RBI and DPDP obligations.

Calls recorded on business numbers, access by role, numbers masked, TRAI 160 and 140-series lines, and data stored in India.

How Ryng handles compliance
  • RBI
  • DPDP
  • TRAI

Other industries

Broking and wealthInsuranceEducationAll solutions

Bring every conversation onto one record.

Book a demo and we’ll set Ryng up with your team, on the phones they already carry.

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