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Take full control of every customer interaction.

Ryng brings voice calls, WhatsApp, SMS and IVR into one cross-platform app so that distributed sales and RM teams can prioritize convenience and connectivity while remaining fully compliant.

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An incoming call in the Ryng app, showing the customer name, company and Ryng ID before answering
A live call in the Ryng app, with the customer thread and call recordings underneath

Some of the teams we’ve helped.

Your team has thousands of customer conversations. You can't see any of them.

You find out from the results.

Which leads went cold, which branch is struggling: you learn it at month end, too late to fix.

Customers don't pick up.

Unknown numbers get ignored or flagged as spam. Often only 1 in 5 calls is answered.

Promises live in notebooks.

Callbacks depend on memory and sticky notes, so good leads go quiet.

The record walks out the door.

Calls and chats on personal phones leave no record. When someone leaves, their customers' history goes too.

Before Ryng

A Monday, before Ryng.

Priya is a relationship manager. Arjun's gold loan is due for renewal. Anita runs their branch.

Sound familiar? Here's the same day with Ryng.
  1. 9:00MondayRenewals list on WhatsAppEveryone works their own copy, from their own number.
  2. 9:13MondayAn unknown number, ignoredArjun lets it go to voicemail.
  3. 9:14MondayCalling cold, from memoryPriya dials from her own SIM and guesses what they said last time.
  4. 9:16MondayNobody is listening inAnita hears about the call next week, if at all.
  5. 9:21MondayA promise on a sticky note“Call back Thursday.” Then Thursday gets busy.
  6. 6:00FridayA report nobody trustsBuilt from what people remember.

Same team.
Same customers.
A better day.

The same Monday, with Ryng.

  1. 9:00 Monday

    Reminders go out, and the list is ready

    Priya's phone

    Head office uploads the renewals once. WhatsApp and SMS reminders go out, and each customer lands in their RM's app, ready to dial.

    Priya's call log in the Ryng app
  2. 9:13 Monday

    Arjun knows who is calling, and why

    Arjun's phone

    On supported Android phones, his screen shows the lender's name and the reason for the call before he answers.

    Incoming call Lumen Finance Verified business
    Calling about Your gold loan renewal, with Priya
    Decline Answer
  3. 9:14 Monday

    The conversation starts warm

    Priya, on her phone

    Priya sees his past calls and her last note before it connects. The call goes out on a business number, recorded.

    A customer thread in the Ryng app: messages, calls and recordings in one place
  4. 9:16 Monday

    Help arrives mid-call

    Anita, on Ryng Web

    Anita listens in from Ryng Web and whispers the current top-up rate to Priya. Arjun never knows.

    Kochi branch 4 of 6 on calls
    Priya NairOn call · 02:14
    ListenWhisperJoin call
    Rahul KrishnanOn call · 00:48
    Deepa SureshOn call · 05:31
    Vinod MathewWrap-up
  5. 9:21 Monday

    A promise that keeps itself

    Priya, on her phone

    One tap sets the callback for Thursday, 5 pm. The branch address goes out on WhatsApp, in the same thread.

    Scheduling a callback in the Ryng app
  6. 6:00 Friday

    The week, in numbers you can trust

    Head office, on Ryng Web

    Calls, chats, connect rate and outcomes by RM and branch, ready for audit.

    This week Kochi branch
    Calls1,182
    Connected58%
    Talk time64 h
    Missed callbacks0
    Connected, by RM
    Priya Nair 59%
    Rahul K. 55%
    Deepa S. 57%
Priya's call log in the Ryng app
A customer thread in the Ryng app: messages, calls and recordings in one place
Scheduling a callback in the Ryng app
Incoming call Lumen Finance Verified business
Calling about Your gold loan renewal, with Priya
Decline Answer
Kochi branch 4 of 6 on calls
Priya NairOn call · 02:14
ListenWhisperJoin call
Rahul KrishnanOn call · 00:48
Deepa SureshOn call · 05:31
Vinod MathewWrap-up
This week Kochi branch
Calls1,182
Connected58%
Talk time64 h
Missed callbacks0
Connected, by RM
Priya Nair 59%
Rahul K. 55%
Deepa S. 57%

Priya's day in the Ryng app

One customer. One conversation.
Omnichannel.

Some customers pick up, some reply on WhatsApp, some call back. Ryng keeps every channel in one thread, so whoever picks up next knows the whole story.

Meera Nair · Health policy renewal

  1. SMSMon 9:00 amYour health policy renews on 30 Oct. Reply 1 to renew, 2 to talk to your advisor.
  2. WhatsAppMon 9:05 amMeera replied 2: “Can I pay the premium in parts?”
  3. Voice callMon 11:20 am6 min, recorded. Quarterly payments explained. Outcome: interested.
  4. WhatsAppMon 11:28 amPayment link and policy summary sent.
  5. SMSTue 4:10 pmPayment received. Policy renewed for another year.

And when you're at a desk, you can also gofull screen.

Ryng Web has everything in the app, and more. Calls from the phone and the browser land in the same customer history.

The Ryng Web call panel during a live queue call: customer details, call actions and the WhatsApp thread side by side
Hover or tap the markers to see what each part does.
  1. 1Customer at a glance. Who they are, the call status and lead details, before you say hello.
  2. 2Outcome in one tap. Disposition, notes and the callback, without leaving the call.
  3. 3WhatsApp in the same thread. Templates and replies sit next to the call they belong to.
  4. 4Call controls in the browser. Hold, mute and keypad, with no desk phone needed.
  • Dialling that keeps pace. Progressive and auto-paced dialling.
  • Answer anywhere. Inbound calls ring in the browser or the app.
  • Call logs that do something. Filters, recordings, one-click callbacks.
  • WhatsApp and SMS. In the same thread as the call.
  • Breaks and status. Visible to managers, without asking.
  • Or a desk phone. If your team prefers a handset.

The view from head office.

Set up, watch and improve the whole operation, on the same record as every phone and desk.

Live monitoring in Ryng Web

See every RM, right now

Who is on a call, wrapping up or on a break.
Listen in, whisper or join any call.
Field and desk teams in one view.

Plus users, teams, roles and hierarchy, with your CRM connected through our APIs.

More calls connect.

Zero missed callbacks. Every call logged and recorded. Live within 24 hours.

Typical baseline, ~15–20% connect

With Ryng’s dialling modes, up to ~60%

Each square is one call in twenty.

Audit-ready by design.
Privacy by default.

Conversations stay on company numbers and records, not personal phones.

Built to support SEBIRBIIRDAIDPDP

Every conversation on the record

Calls recorded automatically, chats kept alongside.

Access by role

Only the right people can listen.

Business numbers only

When someone leaves, the history stays.

Compliant number series

TRAI 160 and 140-series lines.

Numbers masked

Your team sees the customer, not the number.

Security and complianceHow Ryng handles compliance

Built for the people on the phone. And the people responsible for them.

Put Ryng in your team's pocket.

Ryng Mobile, for your team on the move

The features they use most, on the phone they already carry.

Ready-to-dial lists, with progressive dialling.
Calls, WhatsApp and SMS in one thread.
Business numbers, customer numbers masked.
A customer thread in the Ryng app: calls, a note and a WhatsApp template in one place

The full platform, in the browser.

Ryng Web, for every desk and every role

Agents work full screen. Managers see who is calling and what happened.

Full-screen calls, chats and customer history.
Every RM and every call, live.
Queues, IVR, insights and audit, in one place.
WhatsApp chats in Ryng Web

Made for teams that live on the phone.

Lending and NBFCsRenewals, collections and follow-ups across branches.Broking and wealthEvery client conversation on record.EducationCounsellors who call back when they promised.InsuranceRenewals automated, hard questions answered by a person.Real estateEvery enquiry called back, every site visit followed up.Field and branch salesOff personal phones, onto one record.

Ryng isn't a CRM. It works with HubSpot, Zoho CRM, LeadSquared, Zendesk and your own systems through our APIs.

A customer at home answering an incoming call from her relationship manager on the Ryng app, sliced across three diagonal capsules

The human connection,
made stronger.

Your customers still want a person who knows them and calls back when they said they would. Ryng handles the dialling, the logging and the reminders, so your people can give customers their full attention.

AI and automations for the volume, real people for the relationships.

Call summaries for your team to check, saved to your CRM.
A coach on every call for new team members.
Voice agents for routine reminders, handing warm customers to their RM.
“Ryng gave us a granular view of what’s happening at each level, from lead generation to customer reach-outs and onboarding.”
Senior Vice President at an NBFC

People who pick up

  1. We set you up
  2. We train your team
  3. A person, one call away

Switch to Ryng.

Set up in hours. See impact in days. Benefits for years.

Get started Prefer to set up on your own? Go live in 24 hours.