How it works

One app for every customer conversation.

Your team calls, chats and follows up from one app on their phones and in the browser. Every conversation lands on one record that managers can see, live.

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Live monitoring in Ryng Web: every RM, their status and the call they are on

A day of calls in the Ryng app, with recordings and campaign tags

The loop

From a list in the morning to a report on Friday.

01
Upload and assign
Upload a list once. Assign it by RM, team or round robin, and each customer lands in the right app, ready to dial.
- Progressive dialling through the list
- WhatsApp and SMS reminders, scheduled or by hand
- Inbound IVR routes customers to their own RM
02
Reach and talk
Calls go out on business numbers and are recorded automatically. WhatsApp, SMS and IVR sit in the same customer thread.
- On supported Android phones, customers see your name and the reason before they answer
- Past calls and notes on screen before it connects
- Managers can listen in, whisper or join
03
Follow up
Log the outcome, add a note and set the next callback in one tap, without leaving the call. Callbacks come back to the top of the list on time.
- Outcomes and notes saved to the customer
- Payment links and documents on WhatsApp, in the same thread
- Nothing lives on a sticky note
04
See and improve
Head office sees who is on a call, right now, and how every branch and RM is doing, on the same record as every phone and desk.
- Calls, connect rate and outcomes by branch or RM
- Scheduled reports, straight to your inbox
- Find any call for an audit in seconds

Channels

Five channels. One thread per customer.

Some customers pick up, some reply on WhatsApp, some call back. Whichever they choose, it lands in the same place.

Voice callsBusiness numbers, from the app or the browser, always recorded.
WhatsApp chatTemplates and replies in the customer’s thread.
WhatsApp callsLogged like any other call.
SMSReminders and confirmations, scheduled or by hand.
IVR and broadcastsRoute callers to their RM, or reach a whole list at once.

Mobile and web

On the phone they carry, and at the desk.

Ryng Mobile, for your team on the move

Put Ryng in your team's pocket.

The features they use most, on the phone they already carry.

Ready-to-dial lists, with progressive dialling.
Calls, WhatsApp and SMS in one thread.
Business numbers, customer numbers masked.

Ryng Web, for every desk and every role

The full platform, in the browser.

Agents work full screen. Managers see who is calling and what happened.

Full-screen calls, chats and customer history.
Every RM and every call, live.
Queues, IVR, insights and audit, in one place.

The Ryng Web call panel during a live call

At a desk, go full screen.

Dialling that keeps pace.Progressive and auto-paced dialling.
Answer anywhere.Inbound calls ring in the browser or the app.
Call logs that do something.Filters, recordings, one-click callbacks.
WhatsApp and SMS.In the same thread as the call.
Breaks and status.Visible to managers, without asking.
Or a desk phone.If your team prefers a handset.

Keep your CRM.

Ryng isn't a CRM. It works with HubSpot, Zoho CRM, LeadSquared, Zendesk and your own systems through our APIs.

Setup

Live in 24 hours. No new hardware.

Ryng runs on the phones and computers your team already has. We do the setup with you.

We set you upNumbers, teams, roles and your first lists, configured with you.
We train your teamA short session for RMs and managers. Most people are calling the same day.
A person, one call awayAfter go-live, a person who knows your setup picks up when you call.

Up to ~60%: of calls connect, against a ~15–20% baseline
100%: of calls logged and recorded
0: missed callbacks
24 hours: from sign-up to a live team

Connect rates vary by industry, list quality and calling hours.

Bring every conversation onto one record.

Book a demo and we’ll set Ryng up with your team, on the phones they already carry.